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Enhanced Mobile App Update Control

We have introduced a new server-side setting to give administrators finer control over how users are notified of new app versions.

  • Server-Managed Update Notifications: The visibility of the "A new app version is available" banner in the mobile application can now be managed directly from the server configuration.

  • Centralized Toggle: A new setting, show-update-banner-on-new-version, has been added to the mobileSettings.json file.

    • Default Behavior: The banner remains Enabled by default to encourage updates (if the setting is missing or set to true).

    • Disabling the Banner: Administrators can globally disable the banner by setting the key to false.

  • Safety Precaution: If settings are configured across multiple environments enrolled in the same mobile app, setting the banner to Disabled in any single environment will ensure it is suppressed for all users drawing from those environments.

    image-20251126-073708.png

  • The end-user functional behavior: the mobile apps have had a new notification implemented to increase convenience and adoption rates for end users (starting with v3.2). This comes in form of a banner notification displayed at the bottom of the screen when a new version becomes available in official AppStore (iOS) and Google Play (Android).

Tapping on the banner will redirect users to the application page in the stores to start the update flow.

The banner looks like this:

iOS

Android

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