Breadcrumbs

QR Offline authentication doesn't work

Symptoms

iOS:

MicrosoftTeams-image (6)-20230613-162330.png

Android:

MicrosoftTeams-image (7)-20230613-162337.png


Root Cause

Check if the ExternalID key in Registry Editor is present.

Resolution

  1. Start MMC.exe as administator

    image-20230613-163346.png

  2. Click on “File“ and then “Add/Remove Snap-in..“

    image-20230613-163519.png


  3. In the section Available snap-ins choose Certificates and click “Add”

    image-20230613-163813.png


  4. Select Computer account and click “Next“

    image-20230613-163931.png


  5. Click “Finish“

    image-20230613-164012.png


  6. Click “OK“

    image-20230613-164103.png


  7. Double-click on Certificates.

    image-20230613-164158.png


  8. Double-click on Personal.

    image-20230613-164304.png


  9. Double-click on Certificates.

    image-20230613-164414.png


  10. Delete all certificates issued by VeridiumID CA.

    image-20230613-164549.png


  11. Start Services.

  12. Restart BopsLogonService.

    image-20230613-164828.png


Resolution Verification

  1. Start Registry Editor.

  2. Navigate to:

    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\VeridiumID\VeridiumAD
    image-20230613-165217.png


  3. Find a key called “ExternalID“ and there needs to be some value.

    image-20230613-165539.png


  4. To ultimate test please try QR offline again.