QR Offline authentication doesn't work
Symptoms
iOS:
![](../../__attachments/3554575665/MicrosoftTeams-image%20(6)-20230613-162330.png?inst-v=ffa2d127-74f7-4a38-ac00-bc62b4eb8eb4)
Android:
![](../../__attachments/3554575665/MicrosoftTeams-image%20(7)-20230613-162337.png?inst-v=ffa2d127-74f7-4a38-ac00-bc62b4eb8eb4)
Root Cause
Check if the ExternalID key in Registry Editor is present.
Resolution
Start MMC.exe as administator
Click on “File“ and then “Add/Remove Snap-in..“
In the section Available snap-ins choose Certificates and click “Add”
Select Computer account and click “Next“
Click “Finish“
Click “OK“
Double-click on Certificates.
Double-click on Personal.
Double-click on Certificates.
Delete all certificates issued by VeridiumID CA.
Start Services.
Restart BopsLogonService.
Resolution Verification
Start Registry Editor.
Navigate to:
NONEComputer\HKEY_LOCAL_MACHINE\SOFTWARE\VeridiumID\VeridiumAD
Find a key called “ExternalID“ and there needs to be some value.
To ultimate test please try QR offline again.