Breadcrumbs

Activate Lost mode

Activate Lost Mode is used when a user (identity) has lost one authenticator. In order to restrict possible use of unwanted user, the authenticator can be marked as lost.

  1. Click on Activate Lost Mode.

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  2. Choose the Duration of Lost Mode.

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  3. Type Description why do you want to activate Lost Mode.

    image-20230331-200557.png


  4. Select Delivery Type. Selecting SMS or email Email means the authentication code will be sent to the inserted phone no/email; and Verbal means the code will appear in Admin Console and needs to be sent to the user.

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  5. Choose Device that you want to activate Lost Mode on.

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  6. Click Activate.

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  7. If you selected VERBAL, this is how Code is shown, click OK.

    image-20230331-200644.png


  8. Device is marked as lost.

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