QR Offline authentication doesn't work

Symptoms

iOS:

Android:

Root Cause

Check if the ExternalID key in Registry Editor is present.

Resolution

1. Start MMC.exe as administator

   

2. Click on “File“ and then “Add/Remove Snap-in..“

   

3. In the section Available snap-ins choose Certificates and click “Add”

   

4. Select Computer account and click “Next“

   

5. Click “Finish“

   

6. Click “OK“

   

7. Double-click on Certificates.

   

8. Double-click on Personal.

   

9. Double-click on Certificates.

   

10. Delete all certificates issued by VeridiumID CA.

    

11. Start Services.

12. Restart BopsLogonService.

    

Resolution Verification

1. Start Registry Editor.

2. Navigate to:

   NONE

   Computer\HKEY_LOCAL_MACHINE\SOFTWARE\VeridiumID\VeridiumAD

   

3. Find a key called “ExternalID“ and there needs to be some value.

   

4. To ultimate test please try QR offline again.