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QR Offline authentication doesn't work




Root Cause

Check if the ExternalID key in Registry Editor is present.


  1. Start MMC.exe as administator

  2. Click on “File“ and then “Add/Remove Snap-in..“

  3. In the section Available snap-ins choose Certificates and click “Add”

  4. Select Computer account and click “Next“

  5. Click “Finish“

  6. Click “OK“

  7. Double-click on Certificates.

  8. Double-click on Personal.

  9. Double-click on Certificates.

  10. Delete all certificates issued by VeridiumID CA.

  11. Start Services.

  12. Restart BopsLogonService.

Resolution Verification

  1. Start Registry Editor.

  2. Navigate to:


  3. Find a key called “ExternalID“ and there needs to be some value.

  4. To ultimate test please try QR offline again.

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