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LOST MODE authentication method

  1. In Veridium Manager, click Orchestrator on top navigation. The list of existing journeys is displayed.

  2. Click Methods on the left-side container.

  3. Double-click on Lost Mode.

  4. Options tab:
    Code length: Number of digits of lost mode code.

    Integration External ID: (MISSING, please provide explanation)

    Duration options: When Lost mode code is generated, user can choose form following time validity options. Time is in hours. One of the default value is 0.016 hours - that means 1 minute.

    Code delivery options: default value EMAIL, VERBAL, SMS.

    The channel used to send the code to the user:

    • VERBAL indicates that the authentication code will be displayed here, and will be communicated to the user verbally.

    • SMS indicates that the authentication code will be received in a SMS on the user phone number (from the directory service or the custom one set by the user)

    • EMAIL indicates that the authentication code will be received in an EMAIL on the user email address from the directory service.

    Message body: Default value is "Your lost mode code is %s. The code is valid for %s hours.". %s will be replaced by real value.

  5. Click Save.

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